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Canada / Remote

Project Manager

One-Year Parental Leave Contract
(with possibility to extend)

JOB DESCRIPTION

Pact is seeking a motivated Project Manager with a passion for ecommerce to join our team for a one-year parental leave contract.

As a key member of the operations team, you will be responsible for overseeing complex projects, mentoring team members, and supporting strategic department initiatives. This role requires deep expertise in ecommerce, particularly within the Shopify ecosystem, and the ability to independently manage high-stakes projects while maintaining strong client relationships.

In this role, you will stand at the intersection of all departments and work directly with clients. As a result, you are required to be an exceptional communicator, empathetic to a client's needs and pressures, a strong advocate for the internal team, and a proactive planner.

RESPONSIBILITIES

  • Manage projects for our clients from start to finish, ensuring the highest possible quality is achieved within time and budget constraints
  • Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope
  • Create and maintain project schedules that define activities, dependencies, work effort, timeline, and resource requirements
  • Provide leadership by communicating expectations and feedback across design, development, and external stakeholders
  • Proactively monitor and mitigate project risks by providing solutions and knowing when and how to escalate issues
  • Plan and run meetings with internal project teams and clients
  • Manage roadmaps and revolving priorities for multiple clients, communicating their needs to the internal team
  • Proactively identify needs that clients may not recognize and ensure approaches and solutions are aligned with their long-term goals
  • Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships.
  • Identify and lead opportunities to expand client relationships, resulting in additional billable work.
  • Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.
  • Work with the Business Development team to scope new projects and engagements with our clients
  • Oversee project financials to track progress against budget and scope

REQUIREMENTS

  • A strong understanding of project management principles
  • Experience working in a rapidly-scaling direct-to-consumer brand or ecommerce-focused agency
  • 2-3 years of experience working with design and development teams
  • The ability to maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization
  • Outstanding oral and written communication skills in one-on-one and group settings, with the ability to communicate high-level concepts, overall business direction, and technical requirements
  • Ability to inspire and understand the interplay between people, processes, and systems
  • Exceptional documentation and note-keeping skills
  • Attention to detail
  • Comfort with some ambiguity and client briefs that sometimes lead to more questions than answers
  • Expert understanding of Shopify, including admin management, theme setup and customizations
  • Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight
  • Receptive to feedback and committed to continuous improvement, both personally and within the team
  • Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction

BONUS POINTS

  • Experience working with Shopify and/or direct-to-consumer companies
  • Experience using Asana, Monday, Jira or other project management tools
  • Previous experience with data migrations and large-scale website design and build projects

Why work at Pact

  • We believe in a remote-first work culture
  • We foster a culture of excellence, encouraging every team member to bring their best to the table
  • We trust in your expertise and provide the autonomy to innovate and excel
  • We work with inspiring brands that are shaping the future of retail and commerce
  • We value work-life harmony and offer generous time off, including 3 weeks of PTO, additional time during the holiday season, and half-day Fridays
  • Competitive compensation based on your location and experience

Sound like a fit?

Please send us a short email with a description of your past experience and include the word "confetti" in your note. Please also attach any relevant links, such as LinkedIn or a resumé.

Apply Now