Canada / Remote
PRODUCER
JOB DESCRIPTION
We're looking for a self-starter who will stand at the intersection of all departments and work directly with clients. You are an exceptional communicator, proactive planner, and an empath – comfortable with ambiguity and leading with integrity. You'll manage projects end-to-end, ensuring high-quality delivery within scope, budget, and timelines while proactively identifying risks and opportunities to optimize outcomes. You will act as a trusted advisor by leading design and development teams, communicating complex requirements with clarity, and building strong client relationships that drive long-term growth.
RESPONSIBILITIES
- Manage projects for our clients from start to finish, ensuring the highest possible quality is achieved within time and budget constraints
- Act as a proactive consultant, identifying opportunities for project savings, optimizing timelines, and managing changes to project scope
- Create and maintain project schedules that define activities, dependencies, work effort, timeline, and resource requirements
- Provide leadership by communicating expectations and feedback across design, development, and external stakeholders
- Proactively monitor and mitigate project risks by providing solutions and knowing when and how to escalate issues
- Plan and run meetings with internal project teams and clients
- Manage roadmaps and revolving priorities for multiple clients, communicating their needs to the internal team
- Proactively identify needs that clients may not recognize and ensure approaches and solutions are aligned with their long-term goals
- Serve as a trusted advisor to clients, expertly handling challenging communications and maintaining strong, long-term relationships.
Identify and lead opportunities to expand client relationships, resulting in additional billable work. - Communicate complex requirements and project changes to clients with clarity and professionalism, ensuring alignment on goals and expectations.
- Work with the Business Development team to scope new projects and engagements with our clients
- Oversee project financials to track progress against budget and scope
REQUIREMENTS
- A strong understanding of project management principles
- Experience working in a rapidly-scaling direct-to-consumer brand or ecommerce-focused agency
- 2-3 years of experience working with design and development teams
- The ability to maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization
- Outstanding oral and written communication skills in one-on-one and group settings, with the ability to communicate high-level concepts, overall business direction, and technical requirements
- Ability to inspire and understand the interplay between people, processes, and systems
- Exceptional documentation and note-keeping skills
- Attention to detail
- Comfort with some ambiguity and client briefs that sometimes lead to more questions than answers
- Expert understanding of Shopify, including admin management, theme setup and customizations
- Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight
- Receptive to feedback and committed to continuous improvement, both personally and within the team
- Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction
BONUS POINTS
- Experience working with Shopify and/or direct-to-consumer companies
- Experience using Asana, Monday, Jira or other project management tools
- Previous experience with data migrations and large-scale website design and build projects
Why work at Pact
- We believe in a remote-first work culture
- We foster a culture of excellence, encouraging every team member to bring their best to the table
- We trust in your expertise and provide the autonomy to innovate and excel
- We work with inspiring brands that are shaping the future of retail and commerce
- We value work-life harmony and offer generous time off, including 3 weeks of PTO, additional time during the holiday season, and half-day Fridays
- Competitive compensation based on your location and experience
Sound like a fit?
Please send us a short email with a description of your past experience and include the word "confetti" in your note. Please also attach any relevant links, such as LinkedIn or a resumé.