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Canada / Remote

Design Director

JOB DESCRIPTION

Pact is seeking a Design Director to own the creative vision and execution across our project portfolio, while also rolling up their sleeves and taking meaningful, hands-on leadership on a select number of flagship initiatives.

You’ll bring strategic thinking, deep ecommerce expertise, and an obsessive attention to craft and detail – guiding our team to deliver intuitive, brand-forward user experiences, and making informed decisions about when to innovate and when to lean on proven customer experience paradigms and best practices.

RESPONSIBILITIES

Lead the overall design practice: set the creative standard across projects, oversee the end-to-end design lifecycle, and ensure work aligns with long-term brand and business goals

  • Manage, mentor, and grow a team of designers – fostering craft excellence, accountability, and continuous learning through feedback, guidance and example
  • Take direct responsibility for a handful of high-impact projects, driving design from discovery through strategy, concepting, prototyping and handoff
  • Develop and communicate design strategy for ecommerce businesses, understanding complex user flows, conversion drivers and the balance between best-practice UX paradigms and standout brand experiences
  • Drive strategic decisions and partner closely with our Development, Project Management, and Client teams to ensure cohesive, insight-driven outcomes
  • Ensure every touchpoint resonates with brand, function, and usability – refining typography, layout, interaction, micro-motion, and edge-cases with the same care as "the big idea"
  • Stay ahead of ecommerce trends, UX and UI best practices, and build frameworks and solutions that raise the bar for our clients and our internal design standards

REQUIREMENTS

  • A strong understanding of project management principles
  • Experience working in a rapidly-scaling direct-to-consumer brand or ecommerce-focused agency
  • 2-3 years of experience working with design and development teams
  • The ability to maintain a high level of billable time (80%) while overseeing project teams and ensuring efficient resource utilization
  • Outstanding oral and written communication skills in one-on-one and group settings, with the ability to communicate high-level concepts, overall business direction, and technical requirements
  • Ability to inspire and understand the interplay between people, processes, and systems
  • Exceptional documentation and note-keeping skills
  • Attention to detail
  • Comfort with some ambiguity and client briefs that sometimes lead to more questions than answers
  • Expert understanding of Shopify, including admin management, theme setup and customizations
  • Self-directed and proactive, with the ability to work independently and lead projects with minimal oversight
  • Receptive to feedback and committed to continuous improvement, both personally and within the team
  • Reliable and reassuring partner in collaboration, with a strong focus on team success and client satisfaction

BONUS POINTS

  • Experience working with Shopify and/or direct-to-consumer companies
  • Experience using Asana, Monday, Jira or other project management tools
  • Previous experience with data migrations and large-scale website design and build projects

Why work at Pact

  • We believe in a remote-first work culture
  • We foster a culture of excellence, encouraging every team member to bring their best to the table
  • We trust in your expertise and provide the autonomy to innovate and excel
  • We work with inspiring brands that are shaping the future of retail and commerce
  • We value work-life harmony and offer generous time off, including 3 weeks of PTO, additional time during the holiday season, and half-day Fridays
  • Competitive compensation based on your location and experience

Sound like a fit?

Please send us a short email with a description of your past experience and include the word "confetti" in your note. Please also attach any relevant links, such as LinkedIn or a resumé.

Apply Now

Additional Details
This role is open to applicants based in Canada and the United States. Canadian applicants will be hired as full-time employees; U.S. applicants will be engaged as full-time contractors. Core working hours must align with North American time zones (EST, CST, MST or PST)

Pact is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants of all backgrounds and experiences to apply.

Compensation: CAD $80,000-$120,000 annually (or USD equivalent), based on experience and location.