Testimonials
our partnerships transform clicks to conversions
We measure our success by the relationships we build and the results we achieve. Here's what our partners say about working with us.
Partnership
The work begins with trust. Our clients value the partnership we bring –
consistency, transparency and genuine investment in their success.
Hill House Home
“Pact has been like an extension of our own team. Their expertise, transparency, and willingness to build new and exciting digital experiences has been critical to the growth of Hill House Home.”
Studs
“We consider Pact as an extension of our digital team. They work side by side with our internal teams and have been a key partner, especially as we kick-off and test new initiatives.”
for Scaling Retail Brands
“Nine years working together, and it never gets old. The Pact team is the real deal - thoughtful, talented, and exactly the kind of partners that make this stuff worth doing.”
Year & Day
"Pact's contribution to our brand's success cannot be overstated, and we are immensely grateful for their unwavering support and partnership."
Expertise
Our partners come from competitive, brand-obsessed industries.
They expect expertise from day one.
Weezie
“Pact has been an incredible partner to our business. What truly sets them apart is their rare ability to combine exceptional design sensibility with deep analytical thinking and problem-solving. They don’t just make things look beautiful; they build systems that perform. Everyone we have worked with at Pact – from the leadership team to the account managers to the developers – are thoughtful, strategic, and deeply invested in outcomes. If you’re looking for a partner who can balance brand, performance, and long-term scalability, Pact is amazing!”
Outway
“We knew the quality of work Pact offered, but going through the process ourselves has been truly remarkable. They've exceeded expectations at every turn, with a keen ability to deeply understand our vision and bring it to life. Highly recommend their team for branding, web design, creative, and beyond.”
Beekman 1802
“Pact got us from kickoff to launch in 11 weeks' time and boosted our site speed by 40%.”
Curious whether we're the right fit?
Let's start with a conversation.
Results
Our partners come from competitive, brand-obsessed industries.
They expect expertise from day one.
- Conversion Rate
- 4.5%
Delivered for Counter, taking the brand from concept to launch right out of the gate.
- Revenue Growth
- 100x
Supported through our long-term digital partnership with Hill House Home, alongside their brick-and-mortar expansion.
- Lift in Average Order Value
- 2%
Achieved through a full rebrand and digital flagship for Roller Rabbit.
- Locations Nationwide
- 40+
Powered by scaling Studs’ digital infrastructure from a single studio — now serving over 1M customers.
- Increase in Average Order Value
- 14%
Helped Weezie not only hit but exceed their holiday targets with Pact.
$1 Billion in Revenue
Has flown through Shopify stores we've designed, built and nurtured
MANIFESTO
Why we work the way we do
Soft luxury is a strange corner of ecommerce. The brands are exquisite – the packaging, the product, the in-store experience — and then you visit the website and something's off, but you can't quite put your finger on it. The feeling you got holding the product in your hands doesn't quite translate to the screen.
Why does this happen? Sometimes, brands use cookie-cutter themes. Other times, their in-house design team doesn't understand the UX paradigms that perform. Occasionally, a brand has partnered with growth-y conversion rate optimization specialists that pump the site full of traffic and tactics with little regard for the brand experience those visitors actually encounter.
These problems are natural byproducts of scale. Somewhere along the way, the soul of the brand gets lost: the site works, but it just doesn't feel like it translates the founder's vision.
I built Pact because I think that's a solvable problem — but only if you refuse to separate these disciplines. Our designers understand performance metrics. Our engineers care about the integrity of your brand. Together, we build digital experiences that hold up under the pressure of real growth – not just today's campaign, but next year's expansion.That's not a nice-to-have; it's the whole point.
Like the founders I'm lucky enough to work with, I'm obsessive. At Pact, we love what we do, and we are particular about the brands we work with – not because we're exclusive for the sake of it, but because brands between $10M and $100M face a very specific set of challenges that generalist agencies simply aren't built for.
We are deeply focused – partnering with the brands that shape culture across beauty, fashion, skincare, home and lifestyle industries. When you work with Pact, you're not just working with an agency, you're tapping into the network effect of thousands of customer insights across the demographic landscape that you care about.
So rather than hire an agency, why not partner with a team who knows your industry and understands how to help you scale? For brands like yours, the stakes are different, customer expectations are growing – and the way that brand, technology and growth intersect at that stage demands a partner who's seen it and knows what's coming next.
We don't want to be the biggest agency. We want to be the one you trust with the thing that matters most – how your brand shows up in the world.
Allegra Poschmann
CHIEF EXECUTIVE OFFICER