Canada / Latin America / Europe (Remote)
Design Director
JOB DESCRIPTION
Pact is seeking a Design Director to own the creative vision and execution across our project portfolio, while also rolling up their sleeves and taking meaningful, hands-on leadership on a select number of flagship initiatives. You’ll bring strategic thinking, deep ecommerce expertise, and an obsessive attention to craft and detail –guiding our team to deliver intuitive, brand-forward user experiences, and making informed decisions about when to innovate and when to lean on proven UX patterns.
RESPONSIBILITIES
- Lead the overall design practice: set the creative standard across projects, oversee the end-to-end design lifecycle and ensure work aligns with long-term brand and business goals
- Manage, mentor, and grow a team of designers – fostering craft excellence, accountability, and continuous learning through feedback, guidance and example
- Take direct responsibility for a handful of high-impact projects, driving design from discovery through strategy, concepting, prototyping and handoff
- Develop and communicate design strategy for ecommerce businesses, understanding complex user flows, conversion drivers, and the balance between best-practice UX paradigms and standout brand experiences
- Partner closely with our Strategy, Development, Project Management and Client teams to ensure cohesive, insight-driven outcomes
- Ensure every touchpoint resonates with brand, function, and usability – refining typography, layout, interaction, motion, and edge-cases with the same care as the big idea
- Stay ahead of ecommerce trends, UX and UI best practices, and build frameworks and thinking that raise the bar for our clients and our internal design standards
- Boost efficiency by ensuring we have a cohesive set of standards and tools to govern project delivery and handovers
- Take the lead in nurturing and shaping our design team – including hiring, growth plans and more
REQUIREMENTS
- 8+ years of experience in digital design, preferably within ecommerce, direct-to-consumer brands, or design-led agencies
- Proven leadership in managing multidisciplinary design teams or major projects from strategy through execution
- Deep fluency in UI/UX design, systems thinking, responsive design and modern web standards
- Exceptional attention to detail – you not only see the big idea, you sweat the little stuff (typography, spacing, motion, edge cases)
- Comfortable influencing clients and stakeholders, as well as being hands-on in design tools and workflows (e.g. Figma, prototyping tools)
- Strong strategic mindset: you understand how design drives brand, growth, and customer behaviour, and know when to push boundaries (and when to lean into established UX paradigms)
- Capacity to thrive in a fast-paced, entrepreneurial environment, balancing craft, strategy, and delivery
- Care deeply about the retail landscape and brands, and are excited to take an active role in shaping the industry's future
BONUS POINTS
- Experience working with Shopify and/or direct-to-consumer companies
- Experience using Asana, Monday, Jira or other project management tools
- Experience with mid- to up-market brands ($10MM in annual revenue and beyond)
Why work at Pact
- We believe in a remote-first work culture
- We foster a culture of excellence, encouraging every team member to bring their best to the table
- We trust in your expertise and provide the autonomy to innovate and excel
- We work with inspiring brands that are shaping the future of retail and commerce
- We value work-life harmony and offer generous time off, including 3 weeks of PTO, additional time during the holiday season
- Competitive compensation based on your location and experience
Sound like a fit?
To apply, please send us your portfolio and a short (~5-minute) Loom or similar video introducing yourself and sharing a bit about your professional experience, approach to design, and what excites you about working with Pact.